By browsing this site, you accept the use of Cookies in order to offer you advertising tailored to your interests, to perform traffic statistics and to facilitate the sharing of information on social networks. To find out more about Cookies and to change the Cookies setting, click here

Contact us

Call center services

  • Knowing your customers better and enhancing satisfaction levels
  • Reducing waiting times

Background

Your customers now contact you through many different types of communication channels, including electronic, instant and text messaging.

This means that in order to retain customers you have to do much more than just answer their calls. It is essential to build a real relationship with them by offering them products that meet their needs and by quickly finding solutions to their problems.

You have to correspond with customers through the communication methods that they use, while at the same time reducing your costs and meeting each customer's specific needs.


Our call center solutions

Our solutions can help you optimize the effectiveness of your call centers, by:

Improving customer loyalty

We can help you reduce customer waiting times and transfer the right calls to the right agents. We can also help you set up a specific management system for VIP customers.

Thanks to the growing use of cell phones, you can send video messages during waiting times – an alternative to on-hold music which has proved its worth in terms of customer satisfaction levels.

Optimizing the utilization of agents at different sites

Our integrated solutions help improve your agents' occupancy rates.

Our call center solutions enable you to transfer customers to the right agents based on their availability and expertise and the estimated waiting time.

Improving customer loyalty

We can help you reduce customer waiting times and transfer the right calls to the right agents. Our solutions can also enable you to ensure that VIP customers are dealt with by the most highly skilled agents.

Thanks to the growing use of cell phones, you can send video messages during waiting times – an alternative to on-hold music which has proved its worth in terms of customer satisfaction levels.

Reducing costs

We can help you reduce costs by setting up an intelligent call routing system that includes a single point of contact and the utilization of agent pools.

View more